You can always trust Iveridge. Your personal information will always be treated with the highest standards of security and confidentiality and we will never share any information about you with any other company for their own marketing purposes.
What information do we collect about you? When you fill in an initial enquiry form a screening form or complete a membership form to join us we collect information about you.
How do we use this information about you? We will use your e mail address and/or your mobile phone no to send you information about Iveridge and events you may be interested in, to follow up on enquiries, make bookings and to deal with any complaints you may have. The basis of holding this information is to fulfil a contractual obligation to you. We employ the services of AQL to send out text messages and Mailchimp to send out e mails. These third party service providers are carefully vetted and highly trusted by us and they fully comply with the new GDPR regulations. If you have completed a membership application form, your bank details will be passed on to our Direct Debit collection company (Legend or Debit Finance) to collect your monthly fees. These companies are fully compliant with the new GDPR regulations. Your form will then be kept in your own folder in a locked cabinet in our office upstairs. If you cancel your membership this form will be destroyed after 3 months so that it is not retrievable.
Data Storage. We use Legend as our operating system to store records as disclosed on your membership form and also to track your attendances, class bookings and payments. All data is password protected and encrypted.
You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to us enclosing your relevant ID at Iveridge Health Club, Wakefield Road, Oulton, Leeds, LS26 8EU. If you are not satisfied with the way we are processing your data, you have a right to complain to the Information Commissioner’s Office (ICO).
How to contact us. If you have any questions about our Privacy Promise simply e mail us at email@example.com If you have any reason for concern please contact us in the first instance and we’ll do our utmost to resolve the matter to your complete satisfaction.